User Guide
Learn how to use the Astervis dashboard
This guide covers the main features of the Astervis dashboard.
Main Sections
Dashboard
Customize widgets, monitor calls in real-time
Calls
View call history, filter and export CDR
Operators
Manage employees, positions, and assignments
Schedules
Configure work schedules and track time
Reports
Analyze performance with charts and metrics
Quick Overview
After logging in, you'll see the main dashboard with real-time call center metrics.
Navigation
| Section | What It Shows |
|---|---|
| Dashboard | Widgets with call metrics, operator stats, charts |
| Calls | Call history table with filtering and export |
| Employees | Operator list, positions, role assignments |
| Schedules | Work schedules and time tracking |
| Settings | System configuration, integrations, roles |
User Roles
| Role | Access Level |
|---|---|
| Admin | Full access to all features and settings |
| Supervisor | Team monitoring, limited settings |
| Operator | Personal dashboard and calls only |
First Steps
- Review the Dashboard — familiarize yourself with available widgets
- Check Operators — ensure your team is set up correctly
- Configure Schedules — set up work hours and late arrival thresholds
- Explore Reports — understand available analytics
Getting Help
- Use the search (top of sidebar) to find specific features
- Check FAQ for common questions
- Contact support if you need assistance