User Guide

This guide walks through the Astervis dashboard the way you'll actually use it — section by section, with the bits that matter to operators, supervisors and admins called out as you go. If you're new, start at the bottom with First steps after logging in; if you already know your way around, the cards below jump straight to the section you need.

Astervis runs entirely on your own server. Every call record and recording from your PBX is replicated into a local TimescaleDB store, and the dashboard reads from that — so what you see is your real call history, not a sample.

Where to go

User roles

What you can see and do depends on your role. Astervis ships three built-in roles, and the dashboard renders a different view for each — there's no "hidden admin menu" an operator can stumble into.

The dashboard

The dashboard is your home screen. It's a grid of widgets drawn from the analytics built on top of your replicated CDR data — call volume (incoming, outgoing, combined), missed and lost calls, operator performance, average wait time, trunk load, and sales pulled from your CRM deals. There are heatmaps and hourly breakdowns where they help.

The widget set is role-aware: an operator's dashboard shows their own numbers, a supervisor's shows the whole team. You arrange the widgets you care about and leave the rest.

Calls & transcripts

The Calls section is the searchable table of your entire call history. Filter by date range, operator, direction, trunk or queue to find what you're after, then open any call to see its detail view.

If AI analysis is enabled and the call had a recording, the detail view is where the real value shows up:

• the full transcript, with each turn labelled agent or customer, in the original language;
• a 2–3 sentence summary (written in Russian regardless of call language);
• sentiment (positive / neutral / negative) and a category (sales / support / complaint / inquiry / followup / other);
• a QA score with the reasons and quotes behind it;
• detected topics, key quotes and recommended next actions.

Analysis runs automatically after a call finishes — its status moves pending → processing → completed, so a fresh call may show "processing" for a moment before the transcript appears.

Need the raw data elsewhere? Export the filtered CDR view to Excel straight from the Calls table.

AI insights

This is the headline of Astervis. Beyond per-call transcripts and QA scores, the AI layer gives you:

A few things worth knowing as a day-to-day user:

• QA Analytics (/qa-analytics) gives supervisors the average score, a distribution, a per-operator table with per-criterion breakdowns, and auto-detected anomalies (operators trending low, QA drops, complaint spikes).
• The AI Assistant answers questions in natural language — it generates a read-only SQL query against your analytics, optionally searches transcripts, and returns a summary plus a suggested chart you can save.
• Insights land in an inbox you can mark seen, acknowledged, resolved or snoozed — and they can be delivered to Telegram.

Operators

The Operators (employees) section is where admins set up the team. Each employee maps to the PBX extension that appears in your call records, which is what ties a call to a person across every report. Here you also manage positions (with a visual canvas for org structure) and assign each person a role.

Getting this right early pays off: leaderboards, the per-operator QA table and coaching insights all key off these assignments.

Reports

Reports are the deeper analytics behind the dashboard widgets. Expect:

• Operator performance and leaderboards (with movement over time);
• Trunk comparison, heatmaps and load distribution;
• Wait-time and missed/lost-call breakdowns with drill-downs;
• Sales from CRM deals — deal counts, average sale price, top incoming numbers;
• raw CDR access with Excel export.

Supervisors and admins see the full catalogue; operators see the reports scoped to their own work.

Schedules

Define your team's work shifts under Schedules, then track actual time against them. The schedule report (/work_schedules/report) shows who worked when versus their planned shift, which is what you'll use for attendance and late-arrival review. Pair it with the operator assignments so the report knows who's who.

Blacklist

Block unwanted callers at the PBX itself. Add a number under Settings → Blacklist, and Astervis pushes it into Asterisk (via AMI into the astdb, with an ARI hangup fallback) so the call is stopped before it reaches an operator. The list supports CSV import and export, and phone numbers are normalised for Uzbek formats (+998 / 998 / 8).

First steps after logging in

If this is your first time in the dashboard, here's a sensible order to get oriented.