Calls
View call history, filter records, and export data
The Calls section shows your call detail records (CDR) with filtering and export options.
Call History Table
Each call record shows:
| Column | Description |
|---|---|
| Date/Time | When the call occurred |
| Duration | Total call length |
| Caller | Incoming phone number |
| Called | Destination number |
| Operator | Who handled the call |
| Type | Incoming or Outgoing |
| Status | Call disposition |
| Wait Time | Time before answer |
| Talk Time | Conversation duration |
Call Statuses
| Status | Meaning |
|---|---|
| Answered | Call was connected and handled |
| No Answer | Rang but wasn't picked up |
| Busy | Line was busy |
| Failed | Call couldn't connect |
| Voicemail | Went to voicemail |
| Cancelled | Caller hung up before answer |
Filtering Calls
By Date
Select a date range to view calls from specific periods.
By Operator
Filter to see calls handled by specific operators.
By Call Type
- Incoming — calls received
- Outgoing — calls made
By Status
Select one or more dispositions to filter by outcome.
By Phone Number
Search for a specific caller or destination number.
By DID/Trunk
Filter by the line or DID number used.
By Position
View calls for operators in a specific position/role.
Exporting Data
Export to Excel
- Apply your filters
- Click Export → Excel
- Download the .xlsx file
Export to CSV
- Apply your filters
- Click Export → CSV
- Download the .csv file
Exports include all filtered records, not just what's visible on screen.
Call Details
Click on any call row to see full details:
- Complete call timeline
- Recording (if available)
- Hold events
- Transfer history
- Associated operator actions
Playback Recordings
If call recording is enabled on your PBX:
- Find the call in the list
- Click the play icon
- Listen directly in the browser
Recordings are stored on your PBX server. Astervis provides playback but doesn't store recordings itself.
Understanding Metrics
Wait Time vs Talk Time
- Wait Time — seconds before operator answered
- Talk Time — actual conversation duration
Duration
Total call time including ringing, wait, and talk time.
Tips
- Use date filters to analyze specific periods
- Export data for offline analysis or reporting
- Combine filters to find specific call patterns
- Check missed calls regularly and call back