Dashboard
Customize your dashboard with widgets and monitor calls in real-time
The dashboard is your command center for monitoring call center activity. Customize it with widgets that matter to you.
Widget Categories
| Category | What It Shows |
|---|---|
| Calls | Call counts, missed calls, callback rates |
| Operators | Performance tables, leader charts |
| Analytics | Trends, distributions, hourly patterns |
| Trunks | Line utilization and load |
| Bitrix24 | CRM data (if integration enabled) |
Available Widgets
Call Metrics
| Widget | Description |
|---|---|
| Incoming Calls | Total incoming with period comparison |
| Outgoing Calls | Total outgoing with period comparison |
| Missed Calls | Calls not answered by operators |
| Lost Calls | Calls dropped before pickup |
| Callback Rate | % of missed calls that were called back |
Charts
| Widget | Description |
|---|---|
| Dynamic Calls | Line graph of call trends over time |
| Calls Distribution | Pie chart of call types |
| Calls by Operator | Bar chart comparing operators |
| Hourly Report | Calls by hour (heatmap) |
| Hourly by Weekday | Hour × Day of week heatmap |
Operator Widgets
| Widget | Description |
|---|---|
| Performance Table | Calls, avg talk time, avg wait time |
| Leaders Chart | Top operators by activity |
| Leaders Dynamics | Activity comparison over time |
Customizing the Dashboard
Add Widgets
- Click Edit in the top-right corner
- Click Add Widget
- Browse or search for widgets
- Click a widget to add it
Rearrange Widgets
- Enter edit mode (click Edit)
- Drag widgets to reorder
- Click Save when done
Remove Widgets
- Enter edit mode
- Click the × on a widget
- Save changes
Reset to Default
Click Reset Layout to restore the default widget arrangement.
Filtering Data
Date Range
Use the date picker to select:
- Start and end dates
- Enable period comparison to see vs. previous period
Filter by Operator
Select specific operators to focus on their metrics.
Filter by Position
View data for a specific team or department.
Real-Time Updates
Widgets refresh automatically. The refresh interval can be:
- 3 seconds (fastest)
- 5 seconds (default)
- 10 seconds (lighter on resources)
Real-time data appears within seconds of call events. No manual refresh needed.
Widget Tags
Use tags to filter which widgets are visible:
- Click the tag filter dropdown
- Select one or more tags
- Only matching widgets will show
Tags include: Calls, Operators, Analytics, Trunks, Bitrix24.
Admin vs Operator Dashboard
| Feature | Admin | Operator |
|---|---|---|
| All widgets | ✓ | — |
| Personal stats only | — | ✓ |
| Team comparison | ✓ | — |
| System-wide metrics | ✓ | — |
| Edit dashboard layout | ✓ | Limited |
Operators see a simplified dashboard focused on their personal performance.