FAQ

Answers to common questions about Astervis.

About Astervis

What is Astervis?

Astervis is a call center analytics platform that helps you monitor operator performance, track call metrics, and improve customer service. It works with FreePBX, Asterisk, and similar phone systems.

What problems does Astervis solve?

• No visibility into calls — See real-time and historical call data
• Can't measure performance — Track operator metrics and KPIs
• Missing calls — Monitor missed calls and callbacks
• No accountability — Track work time and late arrivals
• Disconnected systems — Integrate calls with CRM and messaging

Will it work with my phone system?

Astervis works with:

• FreePBX
• Asterisk
• Sangoma
• Issabel
• VitalPBX
• Other Asterisk-based systems

Do I need to change my existing phone system?

No. Astervis connects to your existing system without modifications. Your phone system continues working exactly as before.

Where does Astervis run?

Astervis runs on your own server, so your call data stays private and under your control.

Trial & Pricing

Is there a free trial?

Yes! Every plan includes a 14-day free trial with full features. No credit card required to start.

How do I start the trial?

1. Go to astervis.io/pricing
2. Choose a plan
3. Create an account
4. Get your license key and install

What happens after the trial ends?

If you don't subscribe, the dashboard becomes read-only. Your data is kept for 30 days in case you decide to subscribe.

Can I change plans?

Yes, anytime:

• Upgrade — Takes effect immediately
• Downgrade — Takes effect at end of billing period

What if I need more operators than my plan includes?

You can purchase extra operators for $5/month each from your account dashboard, or upgrade to a higher plan.

Is there a discount for yearly billing?

Yes, save up to 15% with annual billing:

• Starter: $499/year (vs $588 monthly)
• Professional: $2,030/year (vs $2,388 monthly)
• Business: $6,110/year (vs $7,188 monthly)
• Enterprise: $15,290/year (vs $17,988 monthly)

Installation

What do I need to install Astervis?

• A Linux server (Ubuntu, Debian, or CentOS)
• Network access to your phone system
• Your license key from your account

How long does installation take?

About 5-10 minutes with a good internet connection.

Can I install on the same server as my phone system?

Yes, but we recommend a separate server for better performance.

Do I need technical expertise?

Basic Linux command line knowledge is helpful, but the installer handles most of the work automatically.

Can I install on Windows?

No, Astervis requires Linux. You can use a virtual machine or cloud server if needed.

Using Astervis

How do I see my call data?

Log into the Astervis dashboard. Your calls appear automatically after installation. Use the sidebar to navigate between:

• Dashboard (widgets and metrics)
• Calls (call history)
• Employees (operators)
• Reports

How do I customize my dashboard?

1. Click Edit on the dashboard
2. Click Add Widget
3. Choose widgets you want
4. Drag to arrange
5. Click Save

Can I see real-time calls?

Yes. The dashboard shows active calls, queue status, and operator availability as they happen.

What reports are available?

• Call volume and trends
• Operator performance rankings
• Missed calls and callbacks
• Hourly and daily patterns
• Work time and attendance
• SLA compliance (Professional+)

Can I export data?

Yes. Click Export on any report or call list to download as Excel or CSV.

How far back can I see data?

You can see all call data from when Astervis was installed. There's no limit on historical data.

Operators & Teams

How do I add operators?

Go to Employees → Add Employee. Enter their details and assign a position.

Can I import operators from my phone system?

Yes. Go to Employees → Import Extensions to automatically create operator records from your phone system's extensions.

How do I track operator performance?

View the Performance Table widget on your dashboard, or go to Reports to see detailed metrics for each operator.

Can I set work schedules?

Yes. Go to Settings → Work Schedules to create schedules, then assign them to operators. Astervis tracks:

• Login/logout times
• Late arrivals
• Break time
• Total work hours

Integrations

Does Astervis integrate with CRM?

Yes, Astervis integrates with Bitrix24 for:

• Syncing contacts and companies
• Syncing leads and deals
• Linking calls to CRM records

Can I use Telegram for customer support?

Yes. Connect a Telegram bot through Open Lines to handle customer messages in the same interface as calls.

Is WhatsApp supported?

Yes, on Business and Enterprise plans via WhatsApp Business API.

Can I connect other systems?

Business and Enterprise plans include API access for custom integrations.

Data & Security

Is my data secure?

Yes. Astervis:

• Runs on your own server
• Keeps call data on your infrastructure
• Doesn't send call recordings to external servers
• Supports HTTPS encryption

Does Astervis record calls?

No. Astervis analyzes call data from your phone system. Call recording is handled by your phone system — Astervis can link to those recordings if enabled.

Who can access the dashboard?

Only users you create. You control access through:

• User accounts with passwords
• Role-based permissions (Admin, Supervisor, Operator)

What happens if my internet goes down?

Astervis continues working for up to 7 days offline. When connection is restored, it syncs automatically.

Account & Billing

How do I access my account?

Go to astervis.io/account and sign in.

Where do I find my license key?

In your account dashboard under Overview, look for the Installation Command section.

How do I view invoices?

Go to Account → Orders tab to see all payments and download PDF invoices.

How do I update my payment method?

Click Manage Billing in your account to update payment details.

How do I cancel?

Go to Account → Manage Billing → Cancel Subscription. Access continues until the end of your billing period.

Can I transfer my license to a new server?

Yes. Contact support to reset your server binding, then run the installer on your new server.

Support

How do I get help?

• Email: support@astervis.io
• Documentation: You're reading it!
• Response time: Within 24 hours

Is phone support available?

Phone support is available on Business and Enterprise plans.

How do I report a bug or request a feature?

Email support@astervis.io with details about the issue or your feature idea.

Still Have Questions?