Billing
Manage payments, invoices, and subscription settings
Manage your subscription and billing from your account dashboard.
Account Dashboard
Access your account at astervis.io/account to manage everything.
Overview Tab
Your dashboard shows:
- Current plan and status
- Agent usage — how many operators you're using
- License key — for installation
- Quick actions — upgrade, billing, sign out
Subscriptions Tab
View all your subscriptions:
- Plan name and status
- Billing interval (monthly/yearly)
- Next renewal date
- Trial end date (if applicable)
Orders Tab
View purchase history:
- Order ID and date
- Payment status
- Amount paid
- Download invoices
Managing Your Subscription
Upgrade Plan
Go to Account → Overview
Click Upgrade Plan
Select your new plan on the pricing page
Complete checkout
Upgrades take effect immediately. You'll be charged a prorated amount.
Downgrade Plan
Go to Account → click Manage Billing
Select Change Plan
Choose a lower tier
Confirm the change
Downgrades take effect at the end of your current billing period.
Cancel Subscription
Go to Account → click Manage Billing
Select Cancel Subscription
Confirm cancellation
After cancellation:
- Access continues until period ends
- Data retained for 30 days
- You can resubscribe anytime
Payment Methods
Accepted Payments
- Credit cards: Visa, Mastercard, American Express
- Debit cards: With Visa/Mastercard network
- Bank transfer: Enterprise plans only
Update Payment Method
Go to Account → click Manage Billing
Select Payment Methods
Add new card or update existing
Save changes
Failed Payments
If a payment fails:
- You'll receive an email notification
- We retry the payment after 3 days
- Update your payment method to avoid service interruption
Invoices
View Invoices
- Go to Account → Orders tab
- Find the order
- Click to view details
Download Invoice
- Go to Account → click Manage Billing
- Select Orders or Invoices
- Click Download PDF
Invoice Contents
Each invoice includes:
- Company details
- Order date and ID
- Plan and billing period
- Amount and taxes
- Payment status
Agent Usage
Monitoring Usage
Your account dashboard shows:
- Current agents: Active operators on your license
- Plan limit: Maximum included in your plan
- Usage bar: Visual progress indicator
Adding Extra Agents
If you need more operators than your plan includes:
Go to Account → Overview
Find Agent Usage section
Enter number of extra agents needed
Click Purchase
Extra agents cost $5/month each.
Agent Overage
If you exceed your limit:
- Dashboard shows warning
- Purchase extra agents, or
- Upgrade to a higher plan
Billing Cycle
Monthly Billing
- Charged on the same day each month
- Example: Subscribed Jan 15 → billed Feb 15, Mar 15, etc.
Yearly Billing
- Charged once per year
- Significant savings vs monthly
- Example: Subscribed Jan 15, 2024 → renews Jan 15, 2025
Proration
When upgrading mid-cycle:
- We calculate remaining days in current period
- You pay difference to new plan
- New plan starts immediately
Questions?
Billing Support
- Email: billing@astervis.io
- Response time: Within 24 hours
Refunds
- Trial period: No charge, no refund needed
- Monthly plans: Cancel anytime, no refund for partial months
- Yearly plans: Contact support for refund requests