License

Your license key activates Astervis on your server and links it to your subscription.

Getting Your License Key

After subscribing, your license key is available immediately.

AST-XXXX-XXXX-XXXX-XXXX

curl -fsSL https://api.astervis.io/api/releases/install.sh | bash -s -- --license "AST-XXXX-XXXX-XXXX-XXXX"

License States

Processing State

If you see "License Processing" after purchase:

1. Wait a few seconds
2. Click Refresh on the page
3. License should appear

License Binding

Your license is bound to one server at a time.

How It Works

1. When you run the installer, it creates a unique server fingerprint
2. This fingerprint is linked to your license
3. The license can only be used on that server

Why Binding?

• Prevents unauthorized sharing
• Ensures one subscription = one installation
• Protects your investment

Moving to a New Server

Need to migrate Astervis to a different server?

License Limits

Operator Limit

Your license includes a specific number of operators based on your plan:

If you purchase extra operators, your limit increases automatically.

Checking Your Limit

View your current usage and limit:

1. Go to Account → Overview
2. Find Agent Usage section
3. See current / maximum operators

Exceeding Limit

If your Astervis installation detects more operators than your license allows:

1. Dashboard shows a warning
2. New operators may be blocked
3. Purchase extra operators or upgrade plan

License Expiration

Subscription Ended

If your subscription expires:

1. License becomes invalid
2. Astervis stops syncing new data
3. Dashboard becomes read-only
4. Existing data remains accessible

Grace Period

After expiration, there's a 7-day grace period:

• Astervis continues working
• You receive reminder emails
• Renew to continue without interruption

After Grace Period

• Data sync stops completely
• Dashboard shows license expired message
• Data retained for 30 days

Offline Mode

Astervis can work temporarily without internet connection.

How It Works

• License is validated periodically (every 24 hours)
• If internet is unavailable, offline grace period starts
• 7 days of offline operation allowed

Requirements

• License must be valid before going offline
• Server fingerprint must match
• Re-validates when internet returns

Troubleshooting

License Invalid

Problem: Installer says license is invalid

Solutions:

1. Check for typos in license key
2. Verify subscription is active
3. Ensure license isn't bound to another server

License Expired

Problem: Dashboard shows license expired

Solutions:

1. Check subscription status in account
2. Update payment method if payment failed
3. Renew subscription

Server Mismatch

Problem: License bound to different server

Solutions:

1. Contact support for server reset
2. Wait for reset confirmation
3. Reinstall on correct server

Security

Protect Your License

• Don't share your license key publicly
• Don't include in public repositories
• Store securely like a password

If Compromised

If you believe your license key was exposed:

1. Contact support immediately
2. We'll invalidate the old license
3. Issue a new license key

Questions?

• Email: support@astervis.io
• Subject: License Question - [Your License Prefix]